Service Quality Response Form

In an effort to continuously improve the OIT operations and to better support the needs of our university community, we would like to request that you assist us by completing this brief survey. Please consider each question/statement carefully to ensure that the results of this survey accurately reflect your feelings and opinions.

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OIT Staff: Select Aguilar, Richard Arredondo, Chris Barrera, Aquiles Benavides, Manuel Cantu, Isabel Del Huerto, Roberto C Delgado, Liliana Gallegos, Maria Garcia, Sergio Garcia Martinez, Eric Gonzalez, Jr. Roberto Hernandez, Robert Infante, Sergio Juarez, Jose Khosraviyani, Kourosh Martinez, Jose A Nunez, Enid Paiz, Alfredo Ramirez, Juan A Ramirez, Ricardo Reyes, Pablo Rosales, Marianita Segovia, Francisco Serna, Susie Tovar, Julio C Unknown, Staff Vela, Homero Villalobos, Nohemi Date: Service Work Order #: User's Name: E-mail:

How would you rate the response time by OIT to this service request? Select Excellent Good Fair Poor How would you rate the solution or outcome of this service request? Select Excellent Good Fair Poor How was the communication by OIT regarding this service request? Select Excellent Good Fair Poor Please evaluate the courtesy and professionalism of this OIT staff member. Select Excellent Good Fair Poor Please rate the overall service provided by OIT in regards to this work order. Select Excellent Good Fair Poor

Are there any comments, suggestions, and/or concerns about OIT you would like to make?

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